Policies

Applies to Dog Walks Service

 

  Policies, terms, and conditions packet for this service will be given to you during the booking process. Dog Walks Contract is in the Forms page on this website please sign. Updated Shot Records are required and Proper documents must be signed before pet service begins! 

 

 

Meet and Greet Applies to any and all Pet Services

    

  New Clients meet and greet are required before booking pet service.

No Exceptions!

 During a Meet and Greet we will create a pet service plan for your pet(s). Meet and Greets are vital to making sure your pet(s) receives the best care while you are away and also prevents unexpected surprises from keeping us from doing our job the right way. During a Meet and greet you the pet parent will share everything about your pet(s) from behavior issues, pre-existing illness/injuries, past injuries, illnesses, anxiety, spraying, chewing, your pet(s) health, diet, etc. that allows us to prepare, my family and the other pet(s) during a service, so you the owner can rest knowing your pet(s) are properly cared for.

Once we decide to proceed on booking a service you must have sign all proper documents which you can find online as well and provide updated shot records. 

Abandon Policy: Applies to any and all Pet Services

 

Hoping this does not happen. When your pet(s) service is complete unless you book another service with us again you must pick up your pet (s) on the last day of service. No exceptions!

  If you abandon your pet(s) in our care. We have the right to report your actions to the appropriate authorities, give your pet up for adoption if we are not able to contact you and your emergency contacts within 48 hours. All expenses incurred during this time period the owner will be held 100% liable for reimbursement and if the owner does not take full responsibility for expenses paid, legal action will be made.  All paid for pet services will not receive a refund nor credit.  If the owner chooses to surrender all rights to your animal(s) with a signed animal surrender contract leaving them in my care no refund will be issued as well.

Animal Behavior/Physical Issues/Ailments: Applies to any and all Pet Services

   

 Animal behavior can be unpredictable. Moment to Pawz Pet Service does not accept responsibility for liability for animal behavior, normal or otherwise, which results in injury to the clients animal(s) and themselves. Moment to Pawz Pet Service, does not accept responsibility nor liability for animal injuries to the client's pet(s) that occurred way before a service was booked with us, and/or an issue with your pet(s) that shows itself during a pet service (i.e. Pre Existing genetic diseases, neurological issues, bone injuries, scars, wounds, physical/ internal body issues, senior dog physical issues etc.) and if the clients pet(s) behavior is high risk we reserve the right to terminate our pet service relationship, that is why it is important to tell us everything about your pet(s)  during the meet and greet and booking.

 

   Moment To Pawz Pet Service has the right to turn down business from a client: If the client has lied about the health and behavior of their pet(s), depending on the injury and animal behavior that we see during a meet and greet, and during all booked pet services.

   

   Furthermore, if your pet(s) issues arise during any and all pet services in which they may need medical attention, we will make sure to contact you the parent, your emergency contacts, take your pet(s) to the vet detailed on your Medical Release Form,  or the nearest vet around us. Moment To Pawz Pet Service and you the Pet Parent agree that you (Pet Parent) covers 100% full responsibility of the cost of medicine, transportation and vet bills that are acquired during the vet visit for your pet(s).    

 

  Moment to Pawz Pet Service team member is severely injured by the client's pet(s) which results in hospitalization, the client/owner of the pet(s) accepts full 100% responsibility for the cost of any necessary medical attention/bills required by me/ our pet care provider. The owner of the pet(s) is also 100% responsible for the cost of any necessary medical hospitalization/bills etc. for any pet(s) injured by their pet(s) during any and all pet services. Moment to Pawz Pet Service will terminate a service with an owner if their animal displays super aggressive behavior causing bruises, has severe dominance issues, destroying property, severe separation anxiety, biting thus creating an environment of stress, tension/harm toward the animals/humans in our space.

Hurricane/Fire/any acts of nature/God Contingency Plan Applies to any and all Pet Services

 

    Moment To Pawz Pet Service is a Miami based pet service, we have Hurricane/Tornado season. Also at any given time, a fire can occur as well. Moment To Pawz Pet Service should always have your contact information on file for every trip you take so that we can contact you in case of an emergency. During a hurricane/fire/tornado and any acts of nature/ God we also need to have a contact with who can pick up/ take in your pet(s) if you cannot get home to care for them yourself and if we have not come up with another agreed plan of action. Your contacts must have a way of picking up your pet(s) as well.

     We would be unable to evacuate all of our clients' pet(s) unless they are in this establishment because during a time of such emergency, we will naturally be concerned about our own families and pet(s), we may have to evacuate our families, our own pet(s), as well as all of our client pet(s) available. Please make sure to stay informed of the weather in your areas and if you decide to book pet service during the hurricane season, we do have the right to turn down service. If we do take in your pet(s) you MUST make sure that we have all updated shot records, extra food, accurate/updated rabies, identification tags and any other items that you as the parent feel will be important for your pet(s) during that time. Your animals and my safety are very important to us and we strive to make sure that everyone is safe. You as the parent must make sure that we have everything we need so in the event we must evacuate it's a smooth transition. We cannot guarantee that communication will be accessible during that emergency (i.e power outage, no reception, cell phone battery drain etc.) but will do our best to let you know that your pet(s) are safe and sound once we are able. No price adjustments nor refunds will be credited nor refunded to you for any early arrivals.         

Medications / Vaccinations/ Fleas & Ticks: Applies to any and all Pet Services

 

   Moment to Pawz Pet Service will attempt to administer medications as directed on the prescription but cannot be held responsible for complications that arise as a result of following all prescription procedures. Parents must fill out a Medical Care Release Form and Medicine Administration Form (which you can find on the website in FORMS page) before any medicines, supplements etc. is administered. Animals with severe medical problems and a contagious illness not be serviced under no circumstances. Moment to Pawz Pet Service requires that all pets have all the necessary up to date vaccinations and immunizations before pet service begins. If a Moment to Pawz Pet Service team member and other pet clients are bitten and exposed to any disease and ailment received from an owner-pet(s), which have not been properly taken care of by a vet and currently vaccinated, the owner will be 100% responsible for all costs and damages that may incur.
   

   It is every pet Owner's responsibility to have his/her pet(s) up to date on a form of flea and tick control. Both Desla Epison, Moment To Pawz Pet Service and Pet Owners acknowledge and agree that, to the extent any situation arises where the Owner's pet(s) introduces fleas/ticks on their pet(s) in the sitters home, the guardian of said pet(s) shall be held 100% responsible for all costs associated with fleas and/or flea/tick prevention and removal. It is the responsibility of all Owner's to disclose any knowledge of flea/tick issues associated with their pet(s) to Desla Epison/Moment To Pawz Pet Service before any pet service is rendered.

 

 

Cancellation/Late Fees & refunds:  Applies to any and all Pet Services

 

   Late fees are as follows: Moment To Pawz Pet Service requires teamwork and communication to create a really good pet service for your pet(s). We do our best to be as flexible with your time, we appreciate those that respect our time as well. We do our best to communicate effectively with you when sudden changes arise on our end that may prevent us from providing pet service, we ask that you provide the same respect as well.

Bridges/traffic/weather are beyond your control and we don't hold that against you. We will penalize clients that show blatant disrespect for our time, are late for an hour without communication,continuous last minute cancellations, constantly being late etc. Right than we reserve the right to terminate our business relationship. 

     

     For every 30 mins $10.00 fee and will go up every hour late fee that must be Paid upon pick up and drop off, cash accepted. No Exceptions! We reserve the right to change the late fees at any time

 

  Though I do understand things happen that cause plans to change. Make sure you are absolutely sure before booking pet service, PayPal charges us a refund fee which we will charge you for the next pet service you book. We will charge a cancellation fee as well to compensate us for our time preparing a spot for your pet(s). Parents that do not call to reschedule/do not show up for their pet(s) scheduled pet service no matter if you have paid early, no refund nor a credit will be issued. If cancellations/no call-no show become out of control we will terminate our pet service relationship with you and you must find another pet service provider.                                                                                                No Exceptions!

                                                                                              For Cancellations  for Dog Boarding/Dog Day Care-

This is how it works:  

You have 4 days to notify us of cancellation of your booked and paid for pet service with us to receive a full refund.

72-hour notice (3 days) of cancellation results in only a 50% refund credited back to you.

48-hour notice (2 days) of cancellation results in only a 25% refund credited back to you. 

                         

     Cancel on the day of service NO REFUND.

 

                              

Holidays Cancellations: Applies to Dog Boarding/Dog Day Care Pet Service

     

    During the holidays we book up fast to the point we have to turn down customers which are not fair if you cancel last minute. 

Cancellations MUST be one week in advance in order to receive a FULL refund credited back to you.

Less than one week notice we reserve the right to keep your FULL payment. 

No refunds/price adjustments and credits will be issued for early arrivals/early pickups.

 

 *All payments made to Moment to Pawz for Pet Service will be invoiced through PayPal. Please make sure to be clear before purchasing a service as too not incur fees. Cancellation policies/pricing are subject to change at any time, we reserve the right.*

 

US Standard Holidays: Applies to any and all Pet Services

 

  Moment to Pawz Pet Service follows all US standard Holidays. If you book on any of those holidays whether you celebrate them or not holiday pricing still applies. If Moment to Pawz Pet Service is going to be closed for any reason and during the holidays we make it a point to inform you a month in advance so you can make other accommodations for your pet(s).

 Holiday Pricing as specified on the service and pricing page applies during the holiday time frame.  No price adjustments will be made for early arrivals and/or early pickups for your pet(s). 

       

     Holidays include but are not limited to:

 Easter weekend (April 19th-April 21st)

 

 Memorial Day weekend (May 24th-May 27th)

 

 Fourth of July Weekend (July 2nd-July 4th)

 

 Labor Day Weekend (September 1st-September 3rd)  

 

 Thanksgiving Week (November 22nd-November 28th)

 

 Kwanzaa, Christmas through New Years (December   22nd-January 2nd)

 

   Holiday cancellations please read policies and are subject to change at any given time.

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             Email: momenttopaw@gmail.com

  Call/Text Phone:

786-471-2690

Location will be disclosed for meet & greet for Pet Service Only!

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